CUSTOMER CARE

• Do not turn off your phone or close Skagen Smartwatches App while the update is in progress.f
• Please make sure your phone's Bluetooth is ON, Wifi/3G is ON, your watch is close to phone and your watch is connected to your phone.
• Alternatively, you can manually update the app by going to Profile > Select your Active Watch > Tap on Update.

Your Hybrid Smartwatch works with phones running the latest version of Android or iOS. Supported features may vary between countries with compatibility subject to change. All devices are Bluetooth(R) enabled with an improved data transfer of 4.1 Low Energy.

Your Hybrid Smartwatch comes pre-installed with a coin cell battery, and includes a Quick Start Guide and Warranty Booklet.

Follow these steps to set up your device:

• On your phone, download and install the app from the App Store or Google Play store. Follow the instructions to set up an account.
• To put the watch in pairing mode, press and hold the middle button of your watch until it vibrates 3 times. The watch hands will animate.
• The app will walk you through the process of connecting and setting up your Hybrid Smartwatch.

Your Hybrid Smartwatch has not yet been put in pairing mode.

• On your phone, download and install the App from the App Store® or Google Play™ store. Follow the instructions to set up an account.
• To put your watch in pairing mode, press and hold the middle button of your watch until it vibrates 3 times. The watch hands will animate.
• The app will walk you through the process of connecting and setting up your Hybrid Smartwatch.

The range of the wireless Bluetooth connection between your phone and Hybrid Smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity.

iOS: Go to the App Store, type the full app name in the search command, select the app and tap “Get.” Wait for the app to download on your phone.

Android: Go to the Google Play store, type the brand name in the search command, select the app and tap “Install.” Wait for the app to download on your phone.

You can sign up using your email address, Facebook account, or Google account.

Your age, weight, and height inform our activity algorithms (steps, calories, etc.) and makes them more accurate.

Tap the watch icon in the top right corner of the app. Tap Add NEW WATCH next to the Active Watch.

It could be one of the following reasons:

• You have not downloaded and installed the app. Follow the instructions in “GENERAL SET-UP & APP.”
• Your watch may not be close enough to your phone. Move your watch closer to your phone.
• Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.
• Location Services may be disabled on the phone. The app will notify you that the Location Service is not on and will ask to turn it on.
• Your watch may need to be unpaired and then reconnected to the phone. You may have to quit the app and open again.
• Your battery is low. Follow the instructions in “HOW DO I INSTALL / REPLACE THE BATTERY?”

• Open the app.
• Tap the Watch icon in the top right corner of the app. Swipe up to view watch details, then tap REMOVE WATCH.
• Finally, go to the phone’s Bluetooth settings and select your watch name to forget or unpair the device.

You can pair as many devices with the app as you would like, but only one device can be active and connected to track at a time.

Open the app.

• Tap the Watch icon in the top right corner of the app. Swipe left to access the watch you want to you, then tap MAKE ACTIVE. Note that only one device can be active and connected to track at a time.

It could be one of the following reasons:

• The watch may be disconnecting if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no doors, walls, or other obstacles between the phone and the watch.
• Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.
• If your watch keeps disconnecting after replacing the battery and while still within Bluetooth range of the phone, try turning Bluetooth on and off.
• If within Bluetooth range of the phone and watch still will not sync, the watch battery might be low. Follow the instructions in "HOW DO I INSTALL / REPLACE THE BATTERY" to replace your battery.

We recommend syncing at least once weekly to guarantee your device stays fully updated and properly functioning. Regularly syncing in the app also prevents the loss of Activity data.

May vary by model.

• Hold the device securely face down.
• Insert a coin into the slot on the case back.
• To open, apply light pressure while turning the coin to the left. Line up the dots or markers. Do not over rotate.
• Press on one side of the case back to pry it open from the other side. Remove the case back manually.
• Insert the battery with the “+” or logo facing up.
• Return the case back.
• To close, apply light pressure while turning the coin to the right. Line up the dots or markers. Make sure the dots or markers are exactly aligned to the closed position and the case back is fully closed with no gaps.

Depending on the model of your watch and its usage, your battery will last from 5 to 12 months.

When your battery gets low, your app will notify you. Once the battery becomes too low for vibrations, all hands will point to the 6 position on your watch. You will be notified within the App that the features using vibration will no longer work until the battery is replaced. You can dismiss the low battery notification in the app as well as on your watch by pressing any pusher. After you have dismissed this notification, your watch will go back to telling time.

Notifications alert you on your watch with a vibration and / or movement of the hands. Frequent alerts may cause your battery to drain more quickly. To maximize battery life, you can:

• Reduce the number of People or Apps you have selected in Notifications. See "HOW CAN I DELETE A CONTACT OR APP FROM MY NOTIFICATIONS?" to learn how.
• Turn off Notifications. See "HOW DO I DEACTIVATE NOTIFICATIONS?" to learn how.
• If your model supports Alarm functionality, turn off your alarms.

The watch comes with a coin cell lithium battery.

Lithium Batteries can be found at most retailers where batteries are sold. When your battery is running low, the app will notify you with suggested replacement options.

The watch is both splash and dust resistant. Check your case back for ATM indication. Additionally, strap material such as leather may react poorly to water and dust.

• A depth rating of 3 ATM will withstand splashes or brief immersion in water. Your watch should not be worn swimming or bathing.
• A depth rating of 5 ATM is wearable around household sinks or while swimming in shallow water. Do not wear bathing, snorkeling or scuba diving.

It does not have a display, microphone, or speaker.

No, this device does not support heart rate measurement.

No, this device does not support GPS.

Yes, you can wear your watch to bed and see what your night looked like, including light and restful sleep.

Yes, your watch will continue telling time in the time zone in which it was last connected.

To set the time on your Hybrid Smartwatch, first pair the watch to your phone. The watch will automatically update to show the same time zone as your phone.

The time on your Hybrid Smartwatch cannot be manually changed. It will always read the time on your phone once paired.

If you are experiencing issues with connectivity on your Android, there is most likely an issue with Bluetooth connection. You will need to Clear Data within Bluetooth Share section of Settings in your phone to fix this problem.

Android 4.x and 5.x

• (Settings > Apps > Bluetooth Share > Clear Data )
• Open your phone’s settings and navigate to the Apps section. Select Bluetooth Share, then Clear Data.

Android 6.x

• (Settings > Apps > Application manager > Show system apps [from small menu on the top right] > Bluetooth Share > Storage > Clear Data)
• Open your phone’s settings and navigate to the Applications section. Select Application manager, and then tap Show system apps. Now, select Bluetooth Share and navigate to the Storage section, then Clear Data.

If your hybrid smartwatch is not syncing the proper time from your smartphone, please follow the steps below to resolve this. Most importantly, please calibrate your watch to 12:00 in steps 5 and 7.

• Go into the Skagen Smartwatches app
• Tap the watch icon in the top right corner of the app
• Swipe up to show more details of your active watch
• Tap Calibration
• In your phone, use the buttons to move the hour hand on your watch to point up (like in the picture in your app)
• Tap Next
• In your phone, use the buttons to move the minute hand on your watch to point up (like in the picture in your app)
• Tap Next
• If your watch has a sub-eye, use the buttons to move the sub-eye hand on your watch to point up (like in the picture in your app)
• Tap OK

Your watch tracks both activity (steps, calories, and distance) and sleep (awake, light, and restful). Additionally, the app lets you track progress towards a personal goal like drinking water or exercising.

Tap on the Wellness Stats at the bottom of the app. You can tap between daily, weekly, and monthly views. Scroll down to view your history, and tap a specific day to see additional data.

Tap the three lines on the top left corner of the app. Select Wellness and then select Select Goals. Tap which activity goal you want to edit.

Tap the three lines on the top left corner of the app. Select Wellness and then select Profile.

Tap the three lines on the top left corner of the app. Select Wellness and then select preferred units. Choose your units.

This device is best suited to capture steps when walking, running, and similar activities throughout your day. The device is only splash proof, so swimming is not a recommended activity.

It could be one of the following reasons:

• Make sure your device's battery is not dead and that it is syncing to the app.
• Make sure the device is snug to your wrist.
• The device only tracks walking, running, and other related activities. If you hold something in the same hand as the device while walking, it might not count all steps accurately.
• We use sensors and a complex algorithm to determine when someone has taken a step. We believe our algorithm is an accurate representation of actual movement and ignores false movement such as simply moving your arm.

It could be one of the following reasons:

• Make sure you have been through the Activity onboarding to set up your tracking.
• Make sure your device’s battery is not dead and that it is syncing to the app.
• Make sure the device is snug to your wrist.
• The device only tracks walking, running, and other related activities. If you hold something in the same hand as the device while walking, it might not count all steps accurately.
• We use sensors and a complex algorithm to determine when someone has taken a step. We believe our algorithm is an accurate representation of actual movement and ignores false movement such as simply moving your arm.

You cannot see calorie metrics until height and weight are set. To update, see "HOW DO I UPDATE MY HEIGHT OR WEIGHT?"

Your watch can store data for 14 days between syncs.

No, at this time you cannot manually log physical activities.

Yes, you can send your step counts to Google Fit™ and Apple Health apps.

No, you can only export your data to other apps (not import data).

We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes variations between data.

If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of light and restful sleep, and when you wake up.

Tap on the sleep icon in the wellness section at the bottom of the app. You can tap between daily, weekly, and monthly views. Scroll down to view your history, and tap a specific day to see additional data.

At this time, you cannot edit your sleep.

No, your Hybrid Smartwatch will automatically track your sleep so you don't need to take action to enter or exit sleep mode.

Yes, you can send your sleep data to Google Fit (Android only) or Apple Health (iOS only) apps.

No, you cannot receive any sleep data from other apps.

Tap on your watch in the app, then swipe left to adjust your pusher options.

When assigned button is pressed, the watch hands will point to your activity progress.

When assigned button is pressed, the watch hands will point to the last alert you received.

When assigned button is pressed, the watch hands will point to the day of the month in the outer dial.

When assigned button is pressed, progress toward your goal is logged.

When assigned button is pressed, the watch hands will toggle to show your second time zone.

• When assigned button is pressed, your phone will ring. Press the button again to silence the ringing.
• App must be running in the background for this feature to work.

• Assign “Second Time Zone” to one of your watch buttons in the Customize Device icon section of the app. The app will prompt you to set a second time zone to function with the assigned watch button if you do not currently have one set up.
• When assigned button is pressed, the hour hand will toggle to show your second time zone.

• Assign “Ring Phone” to one of your watch buttons in the Customize Device icon section of the app.
• When assigned button is pressed, your phone will ring. Press the button again to silence the ringing.
• App must be running in the background for this feature to work.

• When assigned button is pressed, your music will play or pause. Double press the button to skip a track, or press and hold to go to previous track.
• Music app must be open and device app must be running in the background for this feature to work.

When assigned button is pressed and music app is open, the volume will increase.

When assigned button is pressed and music app is open, the volume will decrease.

Open the camera app on your phone. Press once to take a single photo or press and hold to take a photo burst.

Your phone's camera setting is most likely set to zoom for the volume buttons. This is causing the camera to zoom instead of snapping a picture when triggered on your watch. To fix this, go to the camera's settings in your phone and change the volume control from zoom to take photo.

• Press the button to enter stopwatch mode. Press again to start and pause your stopwatch. Press and hold the button to reset stopwatch.
• Press any other button to view current time. Press assigned button to toggle back to stopwatch.

Notifications is a section of the app that enables you to customize the notifications you would like to receive on your watch.

Tap on your watch in the app and select the gear icon. Tap notifications then select the type of notifications you want to customize, and select your hour marker preferences.

On iPhones, not all notifications will get sent if multiple notifications are received on the phone at the same time (e.g. you have My App Notifications for all your apps and your phone receives Gmail, Inbox, Google+, Facebook, and Facebook Messenger at the same time, possibly only one of the "My App" notifications will trigger).

Tap on your watch in the app and select the gear icon. Tap notifications to edit the app or contact you want removed.

• Only select models allow you to change the vibration strength.
• Press the middle button to access watch menu. Select the gear icon to access the watch settings, then find the Vibration to turn tracking off and on.

You should make sure your device battery has power and your device is connected properly to the app. Your app must be running in the background for notifications to properly work. If the problem persists you may unpair your device from the phone and pair it again. If you are wearing another smartwatch device that is receiving notifications (e.g. Apple Watch, Pebble, etc.), the notification may not always go to both devices, and can in some cases only go to one of the devices, but not the other.

iPhone users: Go to your phone's settings and tap Notifications. Scroll down to Messages, then scroll down to Options. When you tap Show Previews, either choose Always or When Unlocked. If Never is selected, your iPhone won't push the messages to a paired device.

Be sure that the app you have selected to receive notifications from has the settings configured to show notifications on the lock screen of your phone. This determines what notifications make it to your device.

• Be sure that the app you have selected to receive notifications for has the settings configured.
• In instances where a contact stored has two different names e.g. John H and John Hart, make sure both are included.

• Tap on your watch in the app, and select the gear icon in the top right corner.
• To access settings on your watch, press the middle button from the main display and select the gear icon.

Tap the three lines on the top left corner of the app. Select Wellness, then select Profile. You can change the following:

Date of Birth
Height or weight
Gender

The app language is automatically selected based on the language you set for your phone. If your phone's language is not one of the languages the app is translated in, the default language is English.

Refer to the privacy policy in the app. Tap the three lines on the top left corner of the app. Select About and then select Privacy Policy

Your smartwatch is warranted for a period of one (1) years from the original date of purchase under the terms and conditions of the warranty. Except that if you reside and purchased this product in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland (CH) the warranty period is two years.that this product and accessories included in the packaging with the product (the “Product”) are free from defects in material and workmanship under normal use for the period commencing upon the date of purchase. A printed copy of the receipt is required for warranty repairs.

The covered components will be repaired for free or the watch will be replaced if it proves to be defective in material or workmanship under normal use. To send your watch in for repairs, please click here. In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.

This warranty does not cover:

• Any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
• Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
• Water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.
• Products that are not purchased from an authorized retailer.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized sales or service agents, unauthorized service, or other factors not due to defects in materials and workmanship. This warranty is void if the serial number or product date codes or other tracking marks have been removed, altered or obliterated.

The above reflects a summary of the terms of the manufacturer's warranty. Please refer to your warranty booklet for the full details.

Refer to the privacy policy in the app. Tap the three lines on the top left corner of the app. Select About and then select Privacy Policy