SKAGEN® is committed to making your shopping experience a success. If you are not 100% satisfied with your purchase, we will accept returns of unused, unworn merchandise for up to 90 days from purchase for a full refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.
After 90 days from purchase, SKAGEN® will repair or replace your merchandise if the product is covered under warranty. Please visit our Warranty/Repairs page for more information.
All returns of Skagen.com merchandise must be mailed with proof of purchase and a Return Detail form* to:
10615 Sanden Dr
Dallas TX 75238
To return your unworn products for a refund, please follow these steps:
- Detach the Return Detail form* and keep the Order Summary for your records.
- Circle the merchandise you are returning on the Return Detail form*, enter the quantity if more than one of the same product was ordered, mark return, and indicate the appropriate reason code for the return. Reason codes are:
- Size too small
- Size too big
- Overall fit issue
- Color faded/discolored
- Not as pictured
- Order delayed
- Damaged in transit
- Duplicate style/shipment
- General return/Gift (Original form of payment will be credited)
- Connectivity Issues
- Enclose the Return Detail form* along with the merchandise in a well-sealed box.
- Attach the supplied return label to the outside of your package and ship us the merchandise**.
When processing your return, we will first refund any Skagen gift card used, then we will refund any other forms of payment used to place the original order.
If there’s not a store near you please return the item (using the return process) then place a new order online or give us a call 1-877-SKAGEN-1 and one of our friendly Customer Care agents will be happy to place a new order for you!
SKAGEN® gift cards cannot be returned or redeemed for cash or credit except where required by law.
If you return a product originally purchased with multiple methods of payment, any balance owed will first be applied to the gift card, up to the original amount charged, and then to the credit or debit card.
INTERNATIONAL ORDER RETURNS
Returns policies for orders shipped internationally can be found on our International Orders page. For returns from military addresses outside of the United States, the customer will be responsible for any costs associated with return shipping.
*If you do not have your original Return Detail form, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; and reason for return.
**We highly recommend that all returns be sent using a shipper who provides a tracking number so you can track your shipment. SKAGEN® Denmark is not responsible for packages lost in transit if sent via a non-trackable carrier.