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FAQ

 

Need Help? 

If you have any question or need help with your account, you may contact us to assist you. 

Customer Care Department 

Monday-Friday
7 a.m.-9 p.m. CST

Saturday
9:30 a.m.-6p.m. CST 

1.877.SKAGEN1 
skagen@skagen.com

 

Holiday Hours: 11/28-1/3
7am-10pm CST, Mon-Sat
10:30am-7pm, Sun

CLOSED: Christmas Day and New Year's Day
CLOSING AT 5PM: Christmas Eve and New Year's Eve

 

To Contact Us By Mail 

Customer Care Department
c/o Skagen Denmark
901 S. Central Expwy
Richardson, TX 75080 

To Mail In Repairs 

(US Only)
Metro Service Center
Attn: Repairs
10615 Sanden Drive
Dallas, TX 75238

Frequently Asked Questions

Q: How does the lifetime warranty work?
A: Our lifetime watch warranty covers the internal movement, hands, and dial. External components, such as the band, case, and crystal, as well as the battery, are not included in the warranty. For more information about how to send in your Skagen watch for repairs, please visit our Warranty & Repairs page.

Q: What is the standard length of the Skagen watch bands?
A: The length of our watch bands vary by material and style, however we have listed the estimated lengths below:

  • Men’s Leather, Silicone, Mesh: 146–200 mm
  • Men’s Link Bracelet: 146–200 mm
  • Women’s Leather, Silicone, Mesh: 127–175 mm
  • Women’s Linked Bracelet: 125–175 mm

If you are looking for the measurements for a specific style, please feel free to contact our Customer Care department and be sure to include the style number of the watch.

Q: How can I get a longer or shorter band?
A: Currently our watches are designed with standard size bands. Extra links for linked bracelet-style bands can be ordered by calling our Customer Care department at 1.877.752.4361. Be sure to have the style number of the watch available.

Q: How do I get my band replaced?
A: Leather and silicone straps can be ordered by calling our Customer Care department at 1.877.752.4361. Please have the style number of the watch available. Once you receive the strap, you can visit a reputable jeweler or Skagen retailer to have the band installed. Linked bracelets and mesh bands will need to be replaced at our authorized service center. Visit Warranty & Repairs for more information about where and how to send your watch.

Q: How do I order links?
A: Extra links for link bands can be ordered by calling our Customer Care department at 1.877.752.4361. Please have the style number of the watch available.

Q: How do I adjust the steel mesh band?
A: The Skagen steel mesh bands are easily adjustable. First, open the clasp and lay the watch face up on a flat surface. 1. With the clasp open, insert a small tool, such as a flathead screwdriver, into the slot in the middle of the clasp being careful to not put pressure on the straight pin in the clasp, as it may bend the pin. Lift this piece in the direction of the watch face. 2. With the middle of the clasp raised, slide the clasp toward or away from the face of the watch until it is at the length desired. 3. To secure the clasp, press the middle part of the clasp back down, snapping into place

Q: My crystal is broken. How do I get it replaced?
A: Crystals will need to be replaced through an authorized service center. Visit Warranty & Repairs for more information about how to get your watch crystal repaired.

Q: What kind of leather do you use in your bags or watch bands?
A: Skagen primarily uses genuine cowhide leather in our handbags and watch bands. If you are curious about the material used on a specific style, please contact our Customer Care department for more information.

Q: Why don’t you send out watch parts when I need them to repair my watch?
A: We decided to not send out watch parts to ensure the authenticity and quality of our watches and repairs. Leather and silicone straps as well as sizing links can be ordered directly from our Customer Care department at 1.877.752.4361. If you need to send in your Skagen watch for repair, please visit our Warranty & Repairs page for more information.

Q: My order is not processing. What do I do?
A: Before trying to place another order, please call our Customer Care department at 1.877.752.4361. Multiple attempts to order may result in multiple credit or debit card authorizations.

Q: How do I track my order?
A: Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 24 to 48 hours of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number. Once you have the tracking number, your order can be traced via UPS.com. Orders shipped to P.O. boxes will be shipped via USPS and can be tracked via USPS.com.

Q: I am interested in working for Skagen. How do I apply?
A: Please visit FossilGroup.com to view and apply for current openings with Skagen.

Q: How do you pronounce Skagen?
A: Skagen can be pronounced one of three ways: “Skah-guhn,” “Skay-gen,” or “Skay-en.”

Corporate Headquarters 

901 S. Central Expwy
Richardson, TX 75080 

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