Skagen.com Returns Policy
Thank you for shopping at Skagen.com. We hope you are enjoying your
Skagen Denmark product. If for some reason your product isn't right,
please let us know. We will accept returns of unworn, incorrect or defective merchandise for up to 60 days from purchase for a full refund or exchange. If you wish to make a return or exchange, please
follow the steps below.
Returns
Returns will be accepted if merchandise is unworn and still contains
original tags and is in its original packaging. We will also accept the
return of defective or incorrect merchandise based on the guidelines
below.
Unworn Merchandise
Unworn Skagen Denmark products with the tags still attached and
still in their original packaging can be returned within 60 days of
date of purchase for a refund of the purchase price. Returned
merchandise that is worn or without the tag will not be accepted.
Defective Merchandise
Defective products that are not performing as expected or exhibit
damage not associated with normal wear will be accepted for return at
anytime. Click here
to read about the Warranties for Skagen Denmark products. This does not
include items that are the wrong size, color, or style than you ordered.
Incorrect Merchandise
If you received an item that you believe is incorrect based on the
descriptions and other information that is provided on Skagen.com,
please contact our Customer Service Team.
Gift Return
If you received an item as a gift and wish to return it, please
follow the guidelines and instructions above for making a return. The
gift purchaser will be refunded the purchase price.
Exchanges
If you would like to exchange an item for a different one, simply
place another order for the desired item and return your item to us.
You can print a return label by clicking here.
As stated above, merchandise must be unworn and in the original
packaging, and accompanied by the original packing slip, or a copy of
of your receipt. You can print a copy from your My Account / Order
History page here.
Because of the time involved in shipping and processing your return, we
recommend placing a new order right away to ensure the item you want is
in stock. Availability of items can change quickly. If you wait to
place a new order until after your return is processed, items in your
original order may no longer be available.
Please note that if the price of the item has changed since you placed
your original order, we'll be happy to offer the item at the new price,
or pay the difference of the pricing within 10 days from the date of
purchase. To do so, contact our Customer Service Team.
Packing and Sending Your Return
To make your return, please follow these simple steps:
1) Call our Customer Service Team at 1-877-SKAGEN-1 to get a Return Authorization
number (RA#).
2) Package your product in its original box or packaging as you received it, and protect the
package as you received it.
3) Print an easy returns label here, and write your RA# on it.
4) Make a copy of your original packing slip, and please write your reason for return, and
include this copy in your return package. If you no longer have your packing slip and
you are a registered Skagen.com customer, you can log in to My Account and print a
summary of your past orders, and include that in your return shipment.
5) At the shipping place, insure the product for its retail value, print your
return address label here):
Customers are responsible for the return postage cost.
For all purchases not made at Skagen.com you must refer to the original place where they were purchased.
Please allow at least 7-10 business days for your credit card to be refunded. If you are interested in an exchange, please call 1-877-SKAGEN-1 and have your order number ready to discuss.
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