Frequently Asked Questions
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How can I check my order?
If you are a registered shipping to, and you can click here.
What types of payment do you accept?
We accept Visa, MasterCard and American Express credit cards.
Will you charge sales tax on my order?
For Nevada residents, tax will be charged on your order. If you are not a Nevada resident, tax is already included in watch price.
How do I make a return/exchange?
Please call our Customer Service Team at 1-877-SKAGEN-1 to get a Return Authorization number (RA#). After you get your RA# you can write it on the outside of the package that is being returned and send it along with your product to:
Skagen Designs
RA# (your return authorization number)
640 Maestro Dr. St.e 100
Reno, NV 89511
What is the Return Policy?
Unworn Skagen Denmark product with the tags still attached can be returned within 30 days of date of purchase for a refund. Returned merchandise that is worn or without the tag will not be accepted. Defective product (visit our Warranties section) will be accepted for return at anytime. Click here for more information.
Can I return / exchange a Skagen item not purchased at Skagen.com?
For all purchases not made at Skagen.com you must refer to the original place where they were purchased.
When will I receive my credit after I return an item?
Please allow at least 7-10 business days for your credit card to be refunded. If you are interested in an exchange, please call 1-877-SKAGEN-1 and have your order number ready to discuss.
How do I cancel my order?
Orders are transmitted to our shipping warehouse upon receipt. Accordingly, there is no ability to cancel an order once submitted.
Do you ship website orders outside of the U.S?
No, all website orders are delivered in the U.S. and Puerto Rico only. Visit our Shipping and Delivery page for more information.
What is the shipping schedule?
All orders submitted through our website will process automatically. Watches in stock are normally shipped within one business day, as long as the order is received before 2pm PST. Visit our Shipping and Delivery page for more information.
Do you ship to APO/FPO addresses?
No, we do not ship out to APO/FPO addresses at this time.
Do you ship to P.O boxes?
We do not deliver to P.O Boxes. All orders are delivered via Fed Ex®.
How will my order ship?
Your order will ship via FedEx®.
How can I get my watch repaired, or order a replacement part?
For parts and repairs, click here. Registered Skagen.com customers can fill out a form from this site and submit their watch for repair or part replacement.
What type of packaging do the items come in?
Skagen Designs ships our watches in our standard watch box. The only exception to the watches is our Swiss Line which comes in a leatherette-bound watch box. The jewelry comes in custom-size box depending on the item, and our Sunglasses come in a hard sunglass case with a wipe cloth.
Are all your watches water resistant?
Check the back of your watch for water-resistant rating. For more information on Water Resistance, click here.
3 ATM = can withstand splashes of water while washing hands or in the rain.
5 ATM = Suitable for shallow occasional swimming, but not diving.
10ATM = Suitable for swimming and snorkeling, but should not be used for diving.
What are the smaller hands in the sport watches for?
Day, Date, 24 Hour
How do you adjust the bands?
Skagen soft mesh bands are easily adjustable. Simply insert a small screwdriver or similar tool into the clasp. Lift up the clasp without applying pressure to the thin pin across the clasp and move to desired position. Snap closed securely. Make sure the clasp is set in one of the indentations on the back of the band. Link bands are completely adjustable anywhere watches are serviced. For more instruction, visit our Instructions page.
How do you measure your sunglasses?
For sunglasses with a bridge:
- We measure the eye size from the top starting at where the temple bends to where the bridge begins.
- Then we measure the bridge size in the middle.
- The temple is measured starting where it bends to the end point.
For shield style sunglasses (without the bridge)
- The eye size is measured all together starting at the bend of the temple of one side to the bend of the temple at the other side.
- The temple is measured starting where it bends to the end point.
Do you offer gift wrap?
We do not offer gift wrap at this time.
Can I place an order over the phone?
At this time, for security purposes, Skagen.com is not able to take orders over the phone.
What department stores carry your collections?
Some Major U.S Department stores that carry our collections are:
- Macy's
- Nordstrom
- Dillard's
- Bloomingdale's
- Lord & Taylor
Do you send out catalogs?
To request a catalog call 1-877-SKAGEN-1
Do you do engraving on watches?
We do not do engraving on watches at this time.
