CUSTOMER CARE

Warranty & Repairs

TRADITIONAL WATCHES

STANDARD LIMITED WARRANTY

This Two (2) Year Limited Watch Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. The limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

Your watch is warranted by Fossil Group, Inc* ("Fossil") for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The watch warranty covers materials and manufacturing defects. A copy of the receipt is required for proof of purchase.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of component and labor charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, Fossil cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. All replaced Watch(es) will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer.

THIS WARRANTY DOES NOT COVER:

• Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
• Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
• Water damage if care instructions for the product’s water resistance level (as marked on the product) were not followed.
• Products that are not purchased from an authorized retailer.
• Battery replacement.

This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized sales or services agents, unauthorized service, or other factors not due to defects in materials or workmanship. The warranty is void if the serial numbers or product date codes or other tracking marks have been removed, altered or obliterated.

If not stated otherwise, the foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title, and non-infringement, all of which are expressly disclaimed by Fossil. Fossil shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Fossil has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Fossil’s entire liability shall be limited to replacement or repair of the purchase price paid, at Fossil’s sole option.

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

FOR AUSTRALIAN CUSTOMERS: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

REQUESTING WARRANTY AND OTHER WATCH REPAIR:

Should you require work under warranty, please send in your watch, a copy of your sales receipt and a description of the problem to the authorized international watch service center closest to you. CLICK HERE for a listing of SKAGEN authorized service centers.

For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change.

Do not send original packaging, as it will not be returned. Fossil highly recommends you insure your parcel and adequately protect the watch during shipment. Fossil is not responsible for product lost or damaged during shipment.

REPAIRS (US ONLY)

Should service be requested, click here.

Please allow up to 2 to 4 weeks from the date we recieve your package for your watch to go through the repair and inspection process.

REPAIRS (CANADA ONLY)

Should service be required, click here.

Veuillez cliquer ici pour accéder aux services de réparations.

Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair and inspection process.

REPLACEMENT STRAPS

To order a replacement strap or bracelet, please contact FG Services. Orders must be placed with a credit or debit card. Please have your watch’s style number ready (located on the back of your watch) so our representatives can assist you. Once the order is placed, please allow 7-12 business days for the strap to arrive.

US: 1-800-842-8621
Canada: 1-800-699-0556

REGISTRATION

It is no longer necessary to register your watch.

However, we invite you to join our SKAGEN community by signing up for an account. You can create your own wish list(s), keep track of purchases, and much more. SIGN UP HERE

SKAGEN SMARTWATCHES

WARRANTY INFORMATION

Click here to download the Skagen Connected warranty booklet.

SKAGEN SMARTWATCH REPAIRS

Should service be required, click here. (US Only)

Should service be required, click here. (Canada Only)

Veuillez cliquer ici pour accéder aux services de réparations (Canada seulement)

LEATHERS

WARRANTY INFORMATION

• Our limited warranty covers defects in material or workmanship one year from the date of purchase (US only).
• A valid sales receipt must be presented to show the product was purchased within the warranty period.
• Once a product is inspected and a defect is found in the material or workmanship one year from the purchase date, we will replace the product with the same or equivalent style of equal value based on the purchase price.
• Skagen will not repair damaged leather products. We will only replace them if the conditions of the warranty are met.
• This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship or if a valid receipt is not included.

WARRANTY SERVICE DETAILS (US ONLY)

Please be advised that all defective leather products are disposed of upon receipt, and replaced if the terms of this warranty are met.

Should service be required, please send the following for evaluation:

• Your leather product
• A copy of your sales receipt
• Completed Warranty Form
  Click here to download the leather warranty form (US only)
  Haga click para descargar el formulario (EU unicamente)

Mail all three (3) items to:

FG Services
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your leather product to be inspected and replaced if all the conditions of the warranty are met.

WARRANTY SERVICE DETAILS (CANADA ONLY)

Please be advised that all defective leather products are disposed of upon receipt, and replaced if the terms of this warranty are met.

Should service be required, please send the following for evaluation:

• Your leather product
• A copy of your sales receipt
• Completed Warranty Form
  Click here to download the leather warranty form (Canada only)
  Cliquez ici pour télécharger le formulaire de garantie des produits en cuir (Canada seulement)

Mail all three (3) items to:

NFI
C/O FG Services
25 Cottrelle Boulevard, Unit 3
Brampton, Ontario L6S 0C3

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services Canada is not responsible for packages lost or stolen in transit to us.

Please allow up to 4 to 6 weeks from the date we receive your package for your leather product to be inspected and replaced if all the conditions of the warranty are met.

JEWELRY

WARRANTY INFORMATION

• Our limited warranty covers defects in material or workmanship one year from the date of purchase (US only).
• A valid sales receipt must be presented to show the product was purchased within the warranty period.
• Once a product is inspected and a defect is found in the material or workmanship one year from the purchase date, we will replace the product with the same or equivalent style of equal value based on the purchase price.
• Skagen will not repair damaged jewelry products. We will only replace them if the conditions of the warranty are met.
• This warranty is void if the jewelry product has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship or if a valid receipt is not included.
• Learn how to best take care of your jewelry here

WARRANTY SERVICE DETAILS (US ONLY)

Please be advised that all defective jewelry pieces are disposed of upon receipt, and replaced if the terms of this warranty are met.

Should service be required, please send the following for evaluation:

• Your jewelry piece
• A copy of your sales receipt
• Completed Warranty Form
  Click here to download the jewelry warranty form (US only)
  Haga click para descargar el formulario (EU unicamente)

Mail all three (3) items to:

FG Services
ATTN: REPAIRS
10615 Sanden Drive
Dallas, TX 75238

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services is not responsible for packages lost or stolen in transit to us.

Please allow up to 2 to 4 weeks from the date we receive your package for your jewelry piece to be inspected and replaced if all the conditions of the warranty are met.

WARRANTY SERVICE DETAILS (CANADA ONLY)

Please be advised that all defective jewellery pieces are disposed of upon receipt, and replaced if the terms of this warranty are met.

Should service be required, please send the following for evaluation:

• Your jewellery piece
• A copy of your sales receipt
• Completed Warranty Form
  Click here to download the jewelery warranty form (Canada only)
  Cliquez ici pour télécharger le formulaire de garantie des bijoux (Canada seulement)

Mail all three (3) items to:

NFI
C/O FG Services
25 Cottrelle Boulevard, Unit 3
Brampton, Ontario L6S 0C3

Please Note: This address is for mail-in only. We encourage you to send your package certified, insured or through a traceable shipper. FG Services Canada is not responsible for packages lost or stolen in transit to us.

Please allow up to 4 to 6 weeks from the date we receive your package for your jewellery piece to be inspected and replaced if all the conditions of the warranty are met.

HOMEWEAR AND GIFTING

WARRANTY INFORMATION

• Our warranty covers all SKAGEN® DENMARK branded products that have a manufacturing defect one year from the date of purchase (US only).
• A valid sales receipt must be presented to show the product was purchased within the warranty period.
• For any products sold under other brands, the customer should refer to the manufacturer’s warranty that came with the product (if applicable) with respect to warranty coverage.